FAQs Page

If you don't see the answer your are looking for, please feel free to e-mail your question to: natmeter@nmsnj.com.

We will answer your inquiry within 24-48 hours of submission, weekends excluded.

 

 

FAQs Page

If you don't see the answer your are looking for, please feel free to e-mail your question to: natmeter@nmsnj.com.

We will answer your inquiry within 24-48 hours of submission, weekends excluded.

Frequently Asked Questions

Why am I getting a new meter?

How many types of meter systems are there?

How long does the meter installation process take?

Who will be installing the new meter system?

I have a busy schedule; can I make an appointment to have my meter replaced?

When can I schedule an appointment?

Do I have to be home for the new meter to be installed?

Do I have to do anything before the technician arrives? 

Will I be charged for this service?

Where is my water meter?

Why do I need a new water meter?

Will the timing of my water bill change?

Is there a hazard from the radio frequency in my home?

Will the radio frequency interfere with my television, cordless phone, modem or pacemaker?

How will I know your installer works for you?

 

 

Q: Why am I getting a new meter?

A: There are several reasons for new meters being installed in your area.

1)     State and Federal Agencies regulate water companies and municipal water authorities systems and require them to accurately account for water distributed through their  systems. Old meters tend to be inaccurate, registering either higher or lower than the actual usage. In many cases the old meter which is on average 25 + years old doesn’t register at all and an estimated read is generated. Estimates are generally not fair to the customer or the utility because the estimate can be higher or lower than actual usage of water in the home.

2)     New Technology – The old meter in the home is read by the  meter reader or by the customer. This requires access to the home or basement. Today, most customers are a two-income family and no one is present to allow the meter reader access. This usually results in the customer receiving an estimated read. By installing new water meters with  electronic registers, all estimates and re-reads are eliminated. Once the new meter is set, it will be read from outside the home electronically by the meter reader either scanning it into a computer or by driving down the street reading it from his vehicle via radio.

3)      Security- Once the new electronic meter is installed, access to your home will not be required to read your meter. Customers will not have to worry about giving access to their home. However, access in the future may be required for routine maintenance of the system and you should be notified by your water authority of a problem prior to letting someone in. Keep in mind, anyone requesting access to your home for a meter related service such as reading, replacement or repair should be in uniform and have an Identification Badge prominently displayed on their uniform. Our installers are in uniform with our company name and telephone number permanently affixed and have proper I.D. Photo samples of this are throughout our website. back to top

Q: How many types of meter systems are there?

A: There are many types of AMR systems currently available. Each system is designed to suit your utilities needs. Larger utilities and municipalities utilize the latest technology such as Radio Read systems or Telephone Read Systems. Until recently both of these systems have been traditionally expensive and not cost effective for the smaller water companies.  New reading technologies have made the  market competitive and affordable to smaller utilities.

Small utilities or water departments also use the electronic remote system. This system once installed enables the meter to be read by remote. The meter has to be replaced and a remote receptacle installed. This system can be upgraded in the future to a radio or phone type system. back to top

Q: How long does the meter installation process take?

A: The average meter installation in a home takes between 20 and 45 minutes. Water service interruption lasts for about 5 minutes. Customers are asked to keep the meter area clear of stored materials so the technician will have immediate access to the work area. This will help cut the installation time down. back to top

Q: Who will be installing the new meter system?

A: National Metering Services, Inc. specializes in water meter installation projects. We have all the specialized tools and test equipment to make sure the job is done right with as little inconvenience to the customer as possible. Our technicians are thoroughly trained, equipped & uniformed with proper identification credentials. All installation technicians have had background checks performed on them by the state police prior to employment with our firm for your security. back to top

Q: I have a busy schedule; can I make an appointment to have my meter replaced?

A: Yes. If National Metering Services, Inc. is working in your community you will be notified by mail that we are working on the project and providing you with additional details. Our installers will solicit door to door after the initial contact has been made by mail. If you are home when the installer arrives and if it is convenient for you, he will install the meter. If you are not home when the installer is canvassing the area, he will leave a notice indicating he is working on your street and to please call for an appointment. back to top

Q: When can I schedule an appointment?

A: Office hours are Monday thru Friday 8:30 am to 4:30 pm. You may call our toll free numbers provided on your notice during these hours to schedule an appointment. If you are unable to call us during these hours you may leave a message with the answering service as to the best time to contact you to schedule an appointment. You may also use our E-appointments service. Simply fill out the appointment request form following all instructions and E-mail us your request. A customer service representative will contact you by phone or E-mail with your appointment confirmation. back to top

Q: Do I have to be home for the new meter to be installed?

A: Access to your home is required to replace the meter. The owner of the property does not have to be present but an adult 18 years or older must be present. National Metering Services, Inc. installers are not permitted to enter a home without the presence of an adult. This policy is strictly enforced and no exceptions are taken. back to top

Q: Do I have to do anything before the technician arrives? 

A:  We do ask that if you have storage around the meter area to have it cleared before the technician arrives. If your meter is behind a wall or cabinet, please make provisions for access. Our technicians are not permitted to cut open walls or move cabinets. back to top

Q: Will I be charged for this service?

A: There is no additional cost to you for installing the new meter and AMR equipment if the work is completed as part of this contract. back to top

Q: Where is my water meter?

A: Typically, your meter is located inside a utility room, a closet or the basement. back to top

Q: Why do I need a new water meter?

A: Many of the water meters are antiquated and may not be compatible with the AMR system that is being installed as part of this contract. back to top

Q: Will the timing of my water bill change?

A: There will be no change to your quarterly or monthly billing period. back to top

Q: Is there a hazard from the radio frequency in my home?

A: No. The radio unit complies with all FCC regulations for equipment operating in the 900 Megahertz bandwidth. For more technical or detailed information please visit www.badgermeter.com. back to top

Q: Will the radio frequency interfere with my television, cordless phone, modem or pacemaker?

A: No. The radio unit complies with all FCC regulations for equipment operating in the 900 Megahertz bandwidth. For more technical or detailed information please visit www.badgermeter.com. back to top

Q: How will I know your installer works for you?

A: All NMS technicians are in official company uniform with picture ID displayed at all times. All technicians are registered with your local police department. If you are suspicious or unsure of a person claiming to be a meter installer, DO NOT give them access to your home until verifying their identity. You may call your local police, utility or NMS toll free 1-888-448-0009, for verification. Our installers are trained to respond to your request for credentials and will remove and present them to you for verification. back to top

 

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National Metering Services

Corporate Offices and Certified Meter Testing Facility

163 Schuyler Avenue Box 491, Kearny, New Jersey 07032

Toll Free: 1-888-448-0009  Phone: 201-246-1115  Fax: 201-246-1831

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